Shipping Policy

1. Order Processing Time

• General Processing Time: Once we receive your order, our team will typically take 1 - 3 business days to process it. This includes order verification, payment confirmation, and product preparation. Orders placed on weekends or public holidays will be processed starting from the next working day. For example, if you place an order on a Friday evening after our business hours, it will begin processing on Monday.
• Cut - off Times: To ensure prompt processing, we have set a cut - off time of 2:00 PM (your local time zone). Orders placed before this time on a business day will be processed on the same day, while those placed after will be processed on the next business day.

2. Domestic Shipping

2.1 Shipping Methods and Estimated Delivery Times

• Standard Shipping: This is our most commonly used shipping method for domestic orders. It usually takes 3 - 7 business days for the package to reach you. We use reliable national courier services such as [Courier Service Name 1] and [Courier Service Name 2] for standard shipping. This option is suitable for customers who are not in a hurry to receive their items and prefer a more cost - effective shipping solution.
• Express Shipping: If you need your order urgently, you can choose our express shipping option. With express shipping, your package will be delivered within 1 - 3 business days. We partner with well - known express courier companies like [Express Courier Name] to ensure fast and reliable delivery. Please note that express shipping is only available for certain areas, and the availability will be shown during the checkout process.

2.2 Shipping Costs

• Standard Shipping: The cost of standard shipping is calculated based on the weight and dimensions of your order as well as the destination within the country. You can view the exact shipping cost in the shopping cart before you complete your purchase. For example, for orders weighing less than 1 kg and shipped within the same state, the standard shipping cost may be $5. For orders weighing between 1 - 3 kg and shipped to a different state, the cost may range from $8 - $12.
• Express Shipping: Express shipping comes at a higher cost due to its faster delivery speed. The cost is also determined by the weight, dimensions, and destination of your order. As a general guideline, express shipping may cost $10 - $20 more than standard shipping, depending on the above factors. For instance, an order weighing 2 kg and requiring express shipping to a remote area may cost $25.
• Free Shipping: We offer free shipping for domestic orders with a total value of $50 or more. The free shipping option will be automatically applied at checkout when your order meets the minimum purchase requirement. Please note that this offer only applies to standard shipping and is not applicable to express shipping or certain oversized/heavy items.

3. International Shipping

3.1 Available Countries and Regions

• We currently offer international shipping to most countries and regions around the world. However, due to shipping restrictions and customs regulations, there are a few exceptions. You can check the availability of shipping to your country during the checkout process. We are constantly working to expand our international shipping coverage, so if your country is not currently listed, please check back later.

3.2 Shipping Methods and Estimated Delivery Times

• International Standard Shipping: This method typically takes 7 - 15 business days for delivery. It is a reliable option for customers who do not require the fastest delivery but still want to receive their items within a reasonable time frame. We use international postal services and reputable international courier partners for international standard shipping.
• International Express Shipping: For those who need their orders as quickly as possible, we offer international express shipping. With this option, your package will be delivered within 3 - 7 business days. International express shipping is provided by well - known global courier companies such as [Global Express Courier Name 1] and [Global Express Courier Name 2]. Please note that the delivery times are estimates and may be affected by customs clearance, destination country regulations, and other unforeseen factors.

3.3 Shipping Costs

• International Standard Shipping: The cost of international standard shipping is calculated based on the weight, dimensions, and destination country of your order. Shipping costs can vary significantly depending on these factors. For example, shipping a 1 kg package to a nearby country may cost around $15, while shipping the same package to a more distant country could cost $30 or more. You can view the exact shipping cost in the shopping cart before finalizing your purchase.
• International Express Shipping: International express shipping is more expensive due to its faster delivery speed. The cost is determined by the weight, dimensions, and destination of your order, as well as the specific courier service used. As a general rule, international express shipping may cost $30 - $80 more than international standard shipping, depending on the details of your order. For instance, shipping a 3 kg package via express shipping to a far - flung country may cost $100.
• Customs and Import Duties: Please note that for international orders, customs duties, taxes, and other import fees may be levied by the destination country's customs authorities. These charges are the responsibility of the customer and are not included in the shipping cost we quote. The amount of these fees varies depending on the destination country's regulations, the value of the goods, and the type of products. We recommend that you check with your local customs office for more information on potential import charges before placing your order.

4. Shipping Restrictions

• Product - specific Restrictions: Certain products may be subject to shipping restrictions due to their nature, such as hazardous materials, flammable items, or products with restricted ingredients. We will clearly indicate on the product page if a particular item cannot be shipped to certain areas or countries.
• Destination - specific Restrictions: Some countries or regions have strict customs regulations or import restrictions that may prevent us from shipping certain products to them. We comply with all relevant laws and regulations and will not ship items to destinations where it is illegal or restricted to do so. If you are unsure whether a product can be shipped to your location, please contact our customer service team for assistance.

5. Tracking Your Order

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your package on the courier company's official website. Our shipping partners provide real - time tracking information, allowing you to see the current location of your order and an estimated delivery time. Please note that it may take up to 24 hours for the tracking information to become available after the order has been shipped.

6. Changes and Cancellations

• Order Changes: If you need to make changes to your order, such as modifying the shipping address or adding/removing items, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, changes may not be possible.
• Order Cancellations: You can cancel your order within 24 hours of placing it. To cancel an order, please log in to your account on our website and click on the "Cancel Order" button next to the relevant order. If more than 24 hours have passed since you placed the order, or if the order has already been shipped, you will need to follow our return policy to return the items.

7. Contact Information

• If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team. You can reach us via email at support@yourstore.com or by phone at [Phone Number]. Our customer service representatives are available from Monday to Friday, 9:00 AM - 5:00 PM (your local time zone), to assist you with any shipping - related inquiries.